FAQs
Why should I hire a professional organiser?
When you hire a professional organiser, you are making a commitment to create a more simple life for yourself. If you would like to have less clutter, be able to find things, get more done, relax in your home, spend more time with family and friends, save time and money, organise better on your own, and live a more stress-free life, you could benefit from hiring a professional organiser.
Why choose Pretty Please?
Pretty Please are here to help you navigate a better future. We offer non–judgmental, compassionate service to help guide and motivate you through our organisational systems in an encouraging and empathetic manner. Think of us as your own personal cheerleader.
Besides our life-changing home organisation systems, Pretty Please also prides itself on offering these valuable service features at no extra charge:
- Up to a car-load of donations to a nearby charity at the end of each project at no extra charge.
- Optional interactive digital project tracker using Trello, to keep you up-to-date with what’s happening as your project progresses.
- In-house training to establish and transfer the skills required to maintain Pretty Please systems, processes, routines and principles tailored to your household to keep your spaces decluttered and organised.
- Open communication in between sessions via email, phone or Trello.
- Email free relevant resources that may help you stay organised.
- Pretty Please VIP discounts and promotions.
- Access to the Pretty Please Community Facebook page
- Follow up call 48-hours after each session
- 30-minute check-in and update call one month after the final session.
Our promises to you:
- Our service will be 100% personalised to your individual needs.
- Complete support throughout the decision-making process of decluttering with respect to your ability to let go. Our emotional support will help you stay on track until we reach the result you are happy with.
- You will not be forced to get rid of anything you don’t want – you’re in charge.
- Your project will be handled with the utmost care and discretion.
- Our meticulous attention to detail will make your home and spaces more functional.
- You will be the recipient of a fully sustainable, simplified functional space that makes you feel at ease and brings enjoyment so you can focus on the organised life you have always envisaged.
How much will it cost to organise my home?
The cost of organising your home will vary based on the amount of accumulation and your willingness to work on projects between sessions. Organising services are an investment in your quality of life. Some clients just need a consultation for ideas and a plan of action.
Others may need to book 3 to 5 sessions to tackle problem areas or combine with a whole home makeover. You may wish to spread your sessions out over the year, meeting with Pretty Please once or twice a month for several months and then quarterly for maintenance if you choose not to maintain it yourself. Together we will work out a budget that meets your custom needs.
How many sessions will I need?
The number of sessions you will need also varies from project to project. The main factors to consider are:
- Level of clutter and disorganisation present
- Size of your home
- How many rooms you want to organise
- The pace you are comfortable working at
- Time it takes to make decisions
What happens to the things I want to let go of?
Pretty Please can arrange the removal of your unwanted goods which may incur an additional cost. This may be discussed at the time of estimating and could be included within your package.
We are all about promoting sustainable, environmental and recycling practices. At the end of each project we offer to take up to one carload of unwanted items to a nearby charity shop for donation. See donation policy below.
Pretty Please can also facilitate, advise, prepare and organise:
- The remaining reusable items that don’t fit into the donation carload to charity.
- Items need to be collected or sent to an auction house, dealer or private collector and may require a professional valuation beforehand.
- Selling of unwanted items via eBay/Gumtree or preferred second-hand goods sellers/ consignment stores.\
- The removal and disposal of unwanted items in an appropriate manner including recycling. If a professional removalist or rental of dumpster are required, an additional cost will be charged to the client.
Donation Policy
Pretty Please will take up to a car-load of donations to a nearby charity at the end of each project at no extra charge.
If you prefer a specific charity, or the donation location is out of the way, a travel time charge will apply at our regular hourly rate or you can purchase another package depending on the size of the job.
Pretty Please may not always be able to accommodate requests for items go to specific charitable organisations.
How can I prepare and make the most out of our time together?
There is no need to clean-up before the sessions unless general cleaning like dusting or vacuuming will make you feel more at ease ahead of the sessions.
During the sessions storage items like drawers, wardrobes, pantries and cabinets will be emptied and items categorised. Things will be pulled out to process before they are put back, so there is no need to store things out of the way.
If we are working on clothing it is helpful to have the laundry done or during the process of the session so we can sort through the entire wardrobe. This will also apply to kitchen items. Having dishes clean beforehand will ensure that nothing gets left out of the sorting and decision making process.
What does a typical decluttering or home organisation session look like?
A typical session is four hours, and two sessions can be booked in one day. We encourage snack breaks to stay energised during the process.
Initially we work with you to identify what areas of the home are causing you distress, frustration and annoyance. The areas you would love to see resolved with our organising systems. We work in all areas of your home, including garages and off-site storage facilities if required.
We examine items by category – clothing, books, paperwork, kitchen items, office supplies, sentimental items, etc.
After items are sorted and grouped together, Pretty Please will assist you through the decision- making process. This is where the magic happens. The ease of making beneficial decisions about what to keep and what not to keep, vastly improves during the session, as does the ability to maintain the organising system after we have finished.
The more things you have, the more things you have to organise and manage.
We never discard anything without your permission, but having our non-judgemental support by your side greatly reduces stress and increases the speed in which you can process your things. Once decisions are made, we assist with handling and moving unwanted items to their new homes.
We will help you organise your remaining beloved possessions, finding them the perfect home. We label and store the things you want to keep. Every organised closet, cabinet, and drawer will be a joyous affair while our hope is that you feel lighter and more energised after each session.
Pretty Please bookings are available Monday to Friday 8:00am to 5:00pm. Any made outside of these days and times may incur an additional charge.
Will I be forced to throw things out?
No. Absolutely not. We are here to emotionally support you and keep you focussed on the task but all decisions are yours.
Do I have to be involved during a session?
For Pretty Please decluttering and home organisation services, it is best if you are home so you can work side by side with us. This makes the process faster but if that doesn’t suit, we can sort then ask what you think later – we will never discard anything without your approval.
We are there to support, guide, share knowledge and help you with those hard decisions so you can reach your end goal.
What if I have restricted mobility and get tired easily?
This is not a problem. We understand that everyone's ability is different and can vary from session to session depending on how you are feeling on the day. We are adaptable and supportive so it’s okay if you just want to sit and rest while making decisions. We are there to act on them for you. Other days you might feel like being more hands-on and that’s okay too.
How many people will come to my house?
This really depends on what service you are after, the timeline and how big the job is. In most cases you will have a regular support person on-site. In some cases, two or more team members many be required.
What can I do in-between sessions to help?
After each session you will be given notes on tasks you could work on before your next appointment. Some clients complete organising projects between appointments, while others work on projects only during our time together until the project is finished and can apply the techniques learned to maintain their new space.
Do you work in hoarding homes?
Yes we do – up to and including a level 3 on the hoarding scale. See hoarding scale here.
What kind of clients do you work with?
Pretty Please work with all different clients, some are private and others are receiving government support. We assist with: busy families, couples and singles, retirees, people with health issues including compromised strength and mobility, with physical, psychosocial and neuro-divergence disabilities, the elderly, people with dementia and beneficiaries of deceased estates.
Am I eligible for funding for your services?
There are some situations where you may be able to obtain government funding for Pretty Please services. These can include NDIS, Home Care and Aged Care packages or Carer Gateway. We recommend contacting the relevant organisations directly to determine eligibility for funding support.
Are your services confidential?
Yes. All your information and our conversations are private and confidential. Pretty Please has a confidentially agreement between clients that needs to be signed as part of our client onboarding process.
Are you insured?
Pretty Please has all the necessary insurance for a professional home organisation service.
Are you psychologists or counsellors?
No, we are not trained in those fields. We are there to support you during the home organisation process. We are understanding and are great listeners.